MYKI -- Cargo Cult?

I mentioned Cargo Cults on Facebook yesterday, and it got me thinking about the Myki ticketing system. I'm aware that this issue has done its dash as the water-cooler topic du jour, but please indulge me.

Myki could perhaps be usefully thought of as a cargo cult. For those who aren't familiar, the original Cargo Cults of the Melanesian Islands were instigated by people who wanted to spark a repeat of the massive influx of US supplies during WWII.

The people looked back at the circumstances in which supplies were last received, and tried to replicate them precisely. This involved painstakingly setting up 'airfields' -- complete with wooden aeroplanes and an air traffic controller -- which superficially resembled a US Air Force's base. Surely, if the physical circumstances of the original event were replayed, the desired bounty would return.

Everything was perfectly arranged, yet it didn't work. The Cargo Cultists had mistook the outward sign of a phenomenon for the phenomenon itself.

It seems that we're in a similar situation with Myki. Here's my guess: The people who decided to implement the system in the first place must have looked around the world, and saw many excellent public transport systems. Curiously, each of these amazing PT networks also boasted a brand-new, shiny, ticketing system.

It's now probably impossible to know whether someone held a meeting and said: 'If we change the tickets, perhaps the trains will run on time!' I'm sure nobody said it in such bald terms, because they would have been laughed out of the room.

Yet I'm not so sure that it wasn't a large factor. Consider: converting a battered, borderline-dysfunctional PT system into a substantially better one is punishingly hard and expensive. However, rejigging a single component of this system -- unfortunately, the one whose existence is predicated on all the other components functioning perfectly -- is much easier. It's still hard, but nowhere near as gruelling as making substantial improvements to trains, tracks, signals, and all that heavy infrastructure drudgery.

To see this more clearly, stop focusing on whether Myki does or doesn't work, and what you can do on it. It doesn't really matter, because even amazing ticketing systems can only provide marginal improvements to the complex, decaying system which support them. Even if Myki had worked as promised, it would still have represented a massive misallocation of resources -- the equivalent of repainting your house when its foundations have been eaten through by termites.

Thinking back, it's strange that more people didn't find the initial claims made for the system fishier. The information that would be collected, remember, was going to help the operators run things more efficiently. This is a category error, though. Fine-grained information, such as the frequency of passengers at certain times of day, is next to useless if there aren't enough resources (read: rolling stock) to redistribute in the first place.

So next time you're cursing Myki for not reading your ticket properly, don't. Instead, curse it for having been conceived at all.